Frequently Asked Questions (FAQ's)

Are the apartments at Hawthorn House furnished?

You bring your own furniture and decor for your apartment at Hawthorn House. All apartments include a kitchenette with a small refrigerator, a microwave oven, and a sink.

May I bring my car to Hawthorn House?

Yes, please bring your car with you to Hawthorn House if you are actively driving. Hawthorn House offers plenty of parking for resident owned vehicles.

Is transportation available at Hawthorn House?

Yes, bus service with regularly scheduled trips to the local commissaries and exchanges, grocery stores, and other shopping centers is available. Our transportation department is also available to drive residents to and from local medical appointments for a small fee.

What is included with the monthly service fee at Hawthorn House?

A spacious apartment with a kitchenette and a private bathroom, beautiful common areas, all meals, cable television, all utilities except telephone service, shared laundry facilities, activities and events, weekly housekeeping and laundering of bed linens and towels, and caring staff that work 24 hours a day.

Does Hawthorn House accept Medicare?

Hawthorn House does not accept Medicare.

Does Hawthorn House accept long term care insurance?

Since long term care insurance policies may vary, it is best to verify your long-term care insurance coverage with your insurance provider.

What are the criteria to move into Hawthorn House?

An individual must be age 55 or older and meet the following minimum criteria to be a resident at Hawthorn House:

  • Surviving spouse of a military retiree
  • Mlitary couple
  • Dependent of an active-duty military member
  • Military retiree

Physical and Medical Considerations
  • Must be free of a communicable disease, which is likely to be transmitted to other residents or staff. Exception: A person who is Human Immunodeficiency Virus (HIV) positive may be admitted if otherwise eligible.
  • Must be able to perform every day, basic activities necessary to daily life with assistance or supervision.
  • Must be able to transfer with assistance, if necessary.
  • Must have dietary needs that can be met by the facility.
  • Must not be a danger to self or others.
  • Must not be bedridden.
  • Must not have Stage 2, 3 or 4 pressure sores.
  • Must not require 24-hour skilled nursing services or professional mental health care.
  • Must be deemed appropriate for admission by the Admissions Board and meet all other eligibility requirements.

What is Memory Care?

Memory care is for those with dementia or Alzheimer’s disease and it does cost more than general assisted living. Extra Health and Wellness staff are assigned to the Memory Care Wing to provide extra services and care 24 hours a day, seven days a week. A dedicated activities staff member is also available at the Memory Care Wing to provide activities to stimulate the mind and the body, and activities that concentrate on dexterity. Activities on the Memory Care Wing include exercises, games, crafts, music, singing, and walks along the enclosed outdoor walking path.

Can a Hawthorn House resident be on hospice?

Yes. A common misconception is that people on Hospice are bedridden and on the brink of death.
Hospice provides care for the terminally ill and for people who have an illness or disease that is life limiting.

How do I know when it is time for assisted living so I can make the move to Hawthorn House?

Most residents move to Hawthorn House and say, “I wish I would have come here sooner.” It is always wise to make the move when you begin recognizing signs that you may need some assistance. If you wait too long to move into assisted living, you may need a higher level of care that Hawthorn House does not provide. Some of our residents also prefer making decisions for themselves regarding their move versus a doctor or family members making the decisions. It is always best to have a plan and communicate that plan with your family.

Do Bob Hope Village residents have priority to live at Hawthorn House?

Bob Hope Village residents do have priority; however, when an apartment becomes available at Hawthorn House and Bob Hope Village residents on our waiting list are not ready to move, that apartment will be made available to anyone who meets our eligibility requirements.

Are pets allowed at Hawthorn House?

Unfortunately, pets are not permitted at Hawthorn House, and guests are not permitted to bring pets into the building. We do have therapy pets that visit regularly as part of our activities program.

Does Hawthorn House provide residents with medical alert pendants?

All Hawthorn House residents receive a wearable medical alert pendant. You must wear the pendant in order for our staff to reach you in the event of an emergency. If you lose the pendant, there is a replacement fee.

Must I have low income to reside at Hawthorn House?

For Hawthorn House residents who may be in financial need, AFEV's Benevolence Program may be an option to help with subsidized monthly service fees. Please discuss the Benevolence Program with our admissions coordinator.

How much is rent at Hawthorn House?

At Hawthorn House, residents pay a monthly service fee instead of rent. For more information about monthly service fees, availabilities, and eligibility, please contact our admissions coordinator at 850-609-2550.